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Refunds and Cancellations Policy

Effective Date: 18/10/2024

At Shopperce, we are committed to ensuring your complete satisfaction with every purchase. Should you need to request a refund or cancel an order, please carefully review the following policy to understand the requirements and procedures.

  1. Refund Policy

    We offer a full refund for products returned within 30 days from the date you receive your order, subject to the following conditions:

    • The item(s) must be unused, in original, unopened packaging, and in resalable condition.
    • The item(s) must be accompanied by the original receipt or proof of purchase.

    Refund requests that do not meet these conditions will not be accepted. Any discrepancies in the returned product will result in the denial of the refund.

  2. How to Request a Refund

    To initiate a refund request, please contact our customer support team at support@admonnt.com . Your request must include:

    • Order number.
    • Reason for the return.
    • Supporting documentation (e.g., photos of the product, if applicable).

    Refunds will be credited to the original payment method used at checkout. Please allow up to 14 business days for the refund to be credited to your account.

  3. Cancellation Policy

    If you wish to cancel your order, please contact us within 24 hours of placing your order. Cancellations made within this period will receive a full refund.

    After the 24-hour period, cancellations may not be possible if your order has already been processed, packed, or shipped. In such cases, you may need to follow the refund process outlined above once the product is received.

    Note: If your order has already been dispatched, you will need to return the product in accordance with the Refund Policy.

  4. Non-Refundable Items

    The following items are non-refundable under any circumstances:

    • Personalized or custom items that were made to order.
    • Intimate or sanitary products, including but not limited to personal care items, due to hygiene and safety concerns.
    • Gift cards, downloadable content, or other items designated as non-returnable at the time of purchase.

    Please ensure you review the product details before finalizing your purchase to avoid dissatisfaction.

  5. Shipping Costs

    Shipping charges are non-refundable. In the event of a return or cancellation, any return shipping fees will be deducted from your refund amount. You are responsible for the return shipping costs, unless the product is faulty or the wrong item was shipped to you.

  6. Contact Information

    For any questions or concerns related to our Refunds and Cancellations Policy, please contact our customer support team. We are here to assist you.